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Terms & Conditions of the Loop Service

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our products ('Products') and services ('Services') (together the 'Loop Service') , which is available at www.your-loop.com (our site), whether as a guest (for trialling purposes) or a registered user.

You should print or save a copy of these terms and conditions for future reference.

The whole Loop Service is owned and operated by Maple Tree Energy Management Ltd, trading as 'Loop'. References to "we", "us" or “our" are references to Maple Tree Energy Management Ltd. We are a limited company registered in England and Wales (company number 9551430), and our registered address for correspondence is: 17A Deben Mill Business Centre, Old Maltings Approach, Woodbridge IP12 1BL. Our VAT number is GB 210829727.
Your use of the Loop products and services are at all times subject to these Terms and Conditions and all applicable laws. By using the Loop Products and Services you agree to our Terms and Conditions as set out below. If you do not agree to these Terms and Conditions, you must stop using the Loop Service immediately.

Changes to Terms and Conditions

We reserve the right, from time to time, to change these Terms and Conditions at our sole discretion. The Terms and Conditions that are applicable to your use of the Loop Service will be the version that is displayed on our website www.your-loop.com/policies/terms-of-use at each date you access the website. Your use of the Loops Service after changes to the Terms and Conditions have been made means that you agree to be bound by such changes.

The Loop service

To deliver the Loop Service we will provide you (the user) with our Loop Product in accordance with or Product Terms which are available at www.your-loop.com.

Accessing our service on www.your-loop.com (the site)

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you should treat such information as confidential.

When using www.your-loop.com (the site), you must comply with the provisions of our acceptable use policy www.your-loop.com/policies/acceptable-use-policy. You are responsible for making all arrangements necessary for you to have access to our site (including installation of the Loop product and working internet connection).  You are also responsible for ensuring that all persons who access the site through your internet connection are aware of these Terms and Conditions, and that they comply with them. 

Reliance on information

Commentary and other materials posted by us on our site are intended as guidance only.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Registration with the LOOP service

You can find the specific details regarding your access to the Loop Service, by clicking on the ‘My Account’ section within the www.your-loop.com website. Access to our service is permitted on a registered user basis, and we reserve the right to withdraw or suspend access to the Loop Service should your registration expire. 

Providing the Loop Product

The purchase of any Loop Product is subject to the Terms and Conditions of sale which can be found at www.your-loop.com

You agree to follow any reasonable instructions that we may give you.

You agree to use the Loop Service for the purpose it was intended.

Availability of www.your-loop.com (the site)

Although we aim to offer you the best service possible, we make no promise that our on-line services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us and we will correct the fault as soon as we reasonably can.
We reserve the right to withdraw, suspend or interrupt the on-line element of the service for repairs, maintenance or the introduction of new facilities or services (or any part thereof). If we do so, we will restore it as quickly as we can.

Changes to the site

We aim to update our site regularly, and may change the content and any time.  If the need arises, we may suspend access to our site, or close it indefinitely.  Any of the materials on our site may be out of date at any given time, and we are under no obligation to update such material.

Matters beyond our reasonable control

Sometimes we may not be able to provide you with the service agreed because of incidents beyond our reasonable control, which may include without limit: lightning, flood, severe weather, fire, explosion, terrorist activities, or failure of public or private telecommunications networks and anything by Government or other competent authority, or industrial disputes. There may be other reasons too. In these cases, we do not accept responsibility for not providing you with your Loop services.

Your use of the Loop product & service

You may only use the service for your own personal use. You must always follow our acceptable use policy. This can be found on our website at www.your-loop.com/policies/acceptable-use-policy.

You agree that any content, software or other copyright material we supply to you is for your own private use, and that you must not copy, change or publish the material or supply it to any other person or use it for any business purpose.

You are responsible for properly using any user IDs, and passwords needed for accessing and using the Loop service. Further details can be found in our Privacy Policy. This can be found on our website at www.your-loop.com/policies/privacy-policy.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site you will be in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Trade marks

www.your-loop.com is a UK registered trademark of Maple Tree Energy Management Ltd. 

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy though we will use reasonable endeavours to make it as accurate as possible. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to www.your-loop.com (the site)

We process information about you in accordance with our privacy policy www.your-loop.com/policies/policies/privacy-policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading material to our site

Should you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy www.your-loop.com/policies/acceptable-use-policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. 

Any material you upload to our site will be considered non-confidential and non-proprietary unless covered by our privacy policy www.your-loop.com/policies/privacy-policy. We also reserve the right to disclose your identity as outlined by our privacy policy www.your-loop.com/policies/privacy-policy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site at any time.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer product, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to any page on our website at www.your-loop.com, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy www.your-loop.com/policies/acceptable-use-policy.

If you wish to make any use of material on our site other than that set out above, please address your request to contactus@your-loop.com.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. 

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. 

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Moving home

If you move home within the UK, you must let us know and we will use reasonable endeavours to agree with you a way forward that is acceptable to both you and us.

Cancellation

You may cancel your agreement for the services at anytime. However any refund will be subject to your terms of purchase.

If you break the agreement

We reserve the right to suspend or end the agreement for the service immediately. We will normally give you an opportunity to put matters right within a reasonable time if you break this agreement. However, if you do not do so, we will end the agreement for the service.

Your concerns

If you have any concerns about material which appears on our site, please contact – contactus@your-loop.com
or follow the contact us link from the www.your-loop.com website.

June 2015