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Privacy and Cookie Policy

Maple Tree Energy Management Ltd ("We") are committed to protecting and respecting your privacy.

This policy together with our Terms and Conditions of the Loop service www.your-loop.com/policies/terms-of-use and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Maple Tree Energy Management Ltd, 17A Deben Mill Business Centre, Old Maltings Approach, Woodbridge, Suffolk IP12 1BL.
Our nominated representative for the purpose of the Act is Nick Wellington.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.your-loop.com. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Maple Tree Energy Management Ltd, and when you report a problem with our site.
  • Household energy data such as required to provide end users with information via the Loop service.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site (including, but not limited to, traffic data, location data, weblogs, anonymous session recording and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address and browser type for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

Like most websites, our site uses cookies in order to help provide you with the best experience we can. Cookies are small text files that are placed on your computer, mobile phone or other device when you browse websites.

Our cookies help us:

  • Make our website work as you'd expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your permission)
  • Collect any sensitive information (without your permission)
  • Pass data to advertising networks
  • Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

We use cookies to make our website work including:

  • Determining if you are logged in or not
  • There is no way to prevent these cookies being set other than to not use our site.
  • Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

Google Analytics

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

Where we store your personal data

The data that we collect from you may be transferred to, and stored by a third party service provider, and/or at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Maple Tree Energy Management Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We may use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • We may share information with credit reference and fraud prevention agencies for use in credit decisions, and for fraud detection and prevention purposes.
  • For market research.
  • To enable us to comply with any legal or regulatory requirements.
  • We may disclose your information to any successors of our business for them to use for the purposes set out in this Privacy Notice

and unless you have asked us not to

  • To send you newsletters or updates about our services.
  • To send you direct marketing.
  • We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you.
  • You may opt out of marketing emails by contacting us on our contact details at the bottom of this policy.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:

  • In the event that we sell any business or assets, in which case we may disclose your personal data to the buyer of such business or assets.
  • If Maple Tree Energy Management Ltd or substantially all of its assets are acquired by a third party, in which case personal data held about you will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of the Loop service www.your-loop.com/policies/terms-of-use and other agreements; or to protect the rights, property, or safety of Maple Tree Energy Management Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can also exercise the right at any time by contacting us at [17A Deben Mill Business Centre, Old Maltings Approach, Woodbridge, Suffolk IP12 1BL or contactus@your-loop.com].
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 17A Deben Mill Business Centre, Old Maltings Approach, Woodbridge, Suffolk, IP12 1BL or contactus@your-loop.com

June 2015