Free Trial Agreement

Loop Energy Saver - 45 Day Free Trial Agreement

This agreement (“Agreement”) governs Your free trial period of the Standard Loop Service and Your agreement to the Payment Option selected at point of sign up. By signing up for the free trial this indicates Your acceptance to the terms of this Agreement and has the same value as a handwritten signature.

References to "You” or “Your” are references to the person (or the legal entity that You are representing) who has accepted and agreed to the terms of this Agreement.

The Loop Service is owned and operated by Maple Tree Energy Management Ltd, trading as 'Loop'. References to "We", "Us" or “Our" are references to Maple Tree Energy Management Ltd. We are a limited company registered in England and Wales (company number 9551430), and our registered address for correspondence is: 17A Deben Mill Business Centre, Old Maltings Approach, Woodbridge IP12 1BL.

Your use of the Standard Loop Service are at all times subject to this Agreement as well as the "Terms and Conditions of the Loop Service” and “Terms and Conditions of Sale” as well as all applicable laws. If you do not agree to these Terms and Conditions, you must stop using the Loop Service immediately.


45 day free trial

Only one free trial allowed per household. The free trial requires registration with a valid credit or debit card. You will be charged the amount of Your chosen Payment Option on expiry of the 45 day free trial, unless You have cancelled the Standard Loop Service and returned the Loop Kit to Us prior to the expiry day by contacting customer@your-loop.com or by calling 01394 385363.


The trial is not confirmed until the validation of Your payment card details. At the same time You will be sent a confirmation email confirming Your plan and when Your payment(s) will be taken following the end of the 45 day free trial. It is recommended that You keep this email and/or print it out and ensure You have noted down when the free trial ends. This means that once You have completed the free trial, You accept that your payment will be automatically taken in line with the agreed Payment Option and Your credit/debit card will be charged on this basis. Charges should be processed within 24 hours after the request and You will be notified by email of confirmation of each payment due/taken.

By making this purchase You confirm that You are the holder of the payment card or account from which payment will be taken, and/or are authorised to use that payment card or account for the transaction and any renewals.

Cooling Off Period

As a consumer (as defined in the Consumer Rights Act 2015) You can change your mind following sign up for a full refund of any payments made, on the basis that the Loop Kit has not been installed. This includes any payment for the cost of basic delivery. This cooling off period lasts for 14 days, starting the day after You take possession of the Loop Kit.

End of the free trial period

You will be contacted at least 3 days prior to the end of the free trial period reminding You of Your end date. The Payment Option You selected during the sign up process will come into effect on this date.


If You do not wish to continue using the Standard Loop Service following the end of the free trial, then You must (1) inform Us by emailing customer@your-loop.com before the forty fifth (45) day and (2) ensure prompt return of the Loop Kit. On receipt of Your request to withdraw from the trial a returns number will be issued with instructions on how to return the Loop Kit to us.
The Loop Kit must be returned to us at Your cost in its original packaging to the following address;

Loop Customer Support (Trial Returns)

c/o Maple Tree Energy Management Ltd

17A Deben Mill Business Centre,

Old Maltings Approach,


Suffolk IP12 1BL

We recommend You obtain a parcel tracking number or a proof of postage. We can only issue a refund for a lost Loop Kit if evidence can be provided on postage.

Cancellations and refunds

On return of the Loop Kit at any time during the 45 day free trial period Your Payment Option will be cancelled and you will receive an email confirming cancellation.

When the Loop Kit is received at the address detailed above after the 45 day free trial period a full refund will still be made as long as a request to withdraw was made before the trial end and the Loop Kit is received within seven (7) days following the end of the trial. All refunds due will be credited to the credit/debit card or account to which was used on sign up to the free trial. Please allow a reasonable time for the refund to be charged back to your card or account.

Payment Options;

Loop Energy Saver Standard Lifetime Subscription

On successful completion of the 45 day free trial period, this offer entitles you to access the Standard Loop Service following payment of the agreed single payment. This payment will be full settlement for the purchase of the Loop Kit and on-going access to the Standard Loop Service. Further details are defined in Our “Terms and Conditions of Sale”

Loop Energy Saver Standard Monthly Subscription

On successful completion of the 45 day free trial period, and thereafter each month, this offer entitles you to access the Standard Loop Service in exchange for a payment of the agreed Monthly Subscription to be collected until cancellation. For each payment You will receive an email confirmation of your paid subscription period. If you wish to cancel your Monthly Subscription, you may do so at any time by providing a minimum of 30 days notice of cancellation, during which time the Loop Kit must be return to us (further details are defined in Our “Terms and Conditions of Sale”)

Under the Standard Monthly Subscription Payment Option, ownership of the Loop Kit remains with Us

Loop Energy Saver 12 Month Instalments Plan (Offered during Oct-Nov 2015)

If this Payment Option is selected at sign up to this Agreement then You are agreeing to full payment of the 12 equal monthly instalments, (providing You have not withdrawn during the 45 day free trial period). Cancellation or request for refund part way through this Payment Option period is strictly not allowed. This Agreement is exempt from the Consumer Credit Legislation under the exemption that came into force on 18 March 2015.


You may only use Our free trial offer once. If you have taken a free trial offer previously with Us, you may be ineligible for this offer. You may also be ineligible for this offer if you have taken other previous offers offered by Us or any of Our partners.

A limited number of free trial offers are available. We reserve the right to terminate Our offer to new customers at any time and for any reason. After such time of termination, We shall not be obligated to redeem any further free trial or subscription service offers.

Transfer of ownership

Ownership of the Loop Kit passes to You on successful payment under the following Payment Options (i) payment in full at end of trial (ii) payment in full at end of trial for the Standard Lifetime Subscription, or (iii) complete payment of the 12 Month Instalments Plan.

Under the Monthly Subscription Payment Option, ownership of the Loop Kit remains with Us.


Term of Agreement

This Agreement commences on the date You accept it and continues until payment of the full amount under the Payment Option has been made.


You may not assign this Agreement without Our prior written consent. Any attempted assignment or delegation without Our prior written consent shall be null and void.

Governing Law

The law that is to apply to this Agreement shall be governed and construed in accordance with English law and with the exclusive jurisdiction of the English courts


The provisions of this Agreement that by their nature would survive its termination will survive indefinitely.

If You are entering into this Agreement on behalf of a company or another legal entity, You are confirming that You have the authority to bind such entity to this Agreement and Our Terms and conditions for the Loop Service. If You do not have such authority, or if You do not agree with the terms and conditions, You must not accept this Agreement and may not use the Loop Service.

You may not take advantage of the 45 day free trial if You are a competitor of Ours. Further You may not access the Loop Service for purposes of performance or functionality, or for any other benchmarking or competitive purposes.

This Agreement was introduced on 5th October 2015 and is effective between You and Us as of the date You accept it.


“Loop Kit” means an internet gateway and power supply, electricity monitor and in the case of a dual fuel kit it also means gas monitor and fitting kit.

"Standard Loop Service" means the Loop Kit, online Web-based applications and App provided by Us via https://www.your-loop.com and/or any other designated websites as provided by Us.

“Payment Option” means either; payment of the full Price at the end of the 45 day free trial period, payment of twelve (12) equal monthly instalments starting at the end of the 45 day free trial at the agreed Price or payment of a subscription at the agreed Price. Acceptable payment methods are displayed at the time of sign up.

“Price” means the price of the Standard Loop Service as expressed in the relevant local currency of the Website and as confirmed to You by email upon sign up.

February 2016