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Before You Buy
Installation & Setup
Features
Loop Devices
Mobile Devices
Appliance Costs
* How can I purchase Loop without a free trial?
Both Loop Electricity and Loop Gas are available to buy separately or together from Amazon or B&Q.
* How does Loop work?

The grey and purple electricity transmitter sends your electricity usage to Loop; if you have Loop gas, the orange gas transmitter sends your gas usage.

You can view your Loop account on any web-enabled device (PC, laptop, smartphone or tablet) by logging into your Loop account.

We have videos showing you how to install both Loop Electricity and Loop Gas.

Are there any households that won't be able to use Loop Electricity?

If your broadband router is more than 30 metres away from your electricity meter, you won't be able to use Loop Electricity without additional equipment. You can use powerline adapters to bring the Loop receiver into range of the electricity transmitter.

If you have electricity solar panels then Loop will currently show all of your exported energy as imported energy. We are working on a version which is fully compatible with solar panels, please register your interest by dropping Loop support a note.

Are there any households that won't be able to use Loop Gas?

If your broadband router is more than 30 metres away from your gas meter, you won't be able to use Loop Gas without additional equipment. You can use powerline adapters to bring the Loop receiver into range of the gas transmitter.

If you have a gas meter with an electronic/digital LCD display and/or it is made by Landis & Gyr then unfortunately Loop is not yet compatible with this type of gas meter.

If you have a gas meter made by Nuovo Pignone, then Loop may be compatible with your meter if it has a reflective dot in the '0' on the right most digit on the meter dial. Please contact Loop Support with a photograph of your meter dial and we can advise on how to set-up Loop gas with this gas meter.

If you have a gas meter made by Magnol or your gas meter is on an LPG gas meter, then Loop may be compatible with your meter if it has a reflective dot in the '0' on the right most digit on the meter dial. Please contact Loop Support with a photograph of your meter dial and we can advise on how to set-up Loop gas with this gas meter.

You can find a the installation instructions for all major UK gas meters here

Can I access Loop on any device?
The Loop service has been designed to be viewed on a PC, laptop, mobile or tablet with an up-to-date web browser that is connected to the internet. If you need to update your browser then Loop will direct you to download a free browser.
Contact Us

Our Loop customer support team are here to help. You can get us by email on contactus@your-loop.com, or by phone on 01394 385363 any time between 09:00 and 17:00 Monday to Friday, excluding bank holidays.

If you are having a problem installing your Loop Kit you may find our installation videos for the Loop Electricity and the Loop Gas helpful.

Do I need to tell my energy provider that I have Loop?
No, Loop Energy Saver works entirely independently of your energy provider, so it doesn't matter which company you get your energy from.
Does Electricity Loop work with an Electric Prepayment meter?

Yes, Loop will work with an electric prepayment meter.

Does Loop Electricity work with Economy 7 electricity meters?

Yes, Loop Electricity can clip around a cable from your 5 wire electricity meter which will see all of your day and night consumption. Loop will provide tariff price comparisons based on how much of your electricity you actually use at night and how much you use during the day, so no more hunting for your utility bills!

Does Loop need WiFi to work?

No, the Loop Electricity and Gas Transmitters communicate to the Loop Receiver over an 868MHz radio link which is a completely different radio frequency to that used by your WiFi network at home. Indeed you do not need WiFi at all for Loop to work, just a Broadband Router for the Loop Receiver to plug into and a power supply.

Does the Electricity Loop work with a smart electricity meter?
Yes, the Loop Electricity Transmitter connects around one of your meter cables and not to your smart electricity meter, so Loop works even if you have a smart electricity meter. What is more, you continue to get the great Loop service even when you swap electricity suppliers as we are completely independent.
Does the Gas Loop work with a smart gas meter?

Not currently. The Loop Gas Monitor uses an optical pick up head to sense the rotation of the gas meter dial. Smart gas meters have an electronic LCD display and so do not have any movement. This means that the Loop Gas Monitor is not currently able to measure gas consumption on a smart gas meter.

How do I update my payment details with Loop

If your current payment card expires before the end of your free trial please contact Loop Support and we will send you a link to a page where you can update your payment details securely.

How is Loop different to other energy monitors?

Live, accurate price comparisons with other tariffs show you how much money you could save by switching and who the best energy provider is for you.
There is no need to enter meter readings or log into Loop to change your information. Simply enter your details once when you sign up and let Loop do the rest.

Loop is designed to give you everything you need to manage your energy and save money in one place. It tracks exactly how much energy you use and tells you exactly what it is costing on your current tariff.

How much can I expect to save using Loop?
On average Loop users save at least 5% on their annual energy costs. With the average household energy bill being around £1,200 per annum, Loop can save you at least £60 per year by using less energy. If you then add in the price comparison service and the ability to switch energy supplier through Loop, which according to OFGEM (the energy regulator) can save households up to £250 per year, then Loop offers significant savings.
I have solar panels. Can Loop tell me how much energy they are generating?

Not currently, Loop cannot currently measure export energy and therefore it is not possible to use Loop accurately if your household has solar panels or a wind turbine. We are working on a version which is fully compatible with solar panels, please register your interest by dropping Loop support a note.

Is it easy to remove the electricity & gas Loop transmitters if I move house?
Yes, it is simple and safe to remove the transmitters and transfer them to another property, but remember to update your profile and tariff details that you entered when you first signed up, so Loop knows what tariff and energy provider you are moving to. Please also contact Loop Support if your gas meter changes so that we can update this for you on your account.
Is my energy data secure and private?
Yes. Loop uses SSL certificates on the website and AES cryptography for communications between the Loop devices and the Loop system. Additionally the data sent between the devices and the Loop system contains no references to you personally. Your energy data is only accessible by you when you log into your own Loop account.
What do I need at home to use a Loop Electricity Starter Kit?

The Loop Electricity Kit is an online solution to help you save energy and provide independent tariff advice to ensure you can keep your energy costs as low as possible. The video here shows the whole Loop Electricity install process

To install the Loop Electricity Starter Kit in your home you will need the following:

  • A broadband router with internet connection
  • A spare electricity socket to power the Loop Receiver or a spare USB port on your broadband router which can also be used to power the Loop Receiver.
  • Access to your electricity meter
  • An active email account
What is in the Loop Electricity Starter kit?

The Loop Electrcity kit is made up of a blue Receiver, which plugs into an Ethernet socket on your Broadband Router, a grey and purple Electricity Transmitter, which fixes around your electricity meter cables and a black flat plug which is needed to power the blue Receiver.

What size cable will the Electricity Loop Transmitter fit around?

Your Loop Transmitter is designed to fit round all the common sizes of mains cables used at your electricity meter up to and including 25 mm2 or 12 mm in diameter. The Loop Transmitter should click shut easily around the mains cable.

What type of gas meters will Gas Loop work with?

The Loop Gas monitor is compatible with all common metric and imperial gas meter types with a mechanical register. However, the Gas monitor will not work if you have recently had a Smart Gas Meter installed or your gas meter has a LCD display where you have to push a button to display the readings.

The Video here describes the compatible Gas meters

What Web Browser can I use?

The Loop Starter Kit makes use of modern browser technologies in order to give you a great user experience. This does mean however, that on older web browser versions not all the features of Loop can be used or displayed.

To ensure you can get the most from Loop please use one of the following:

  • Google Chrome
  • Mozilla Firefox Version 5 or higher
  • Safari Version 6 or higher
  • Internet Explorer Version 11 or higher
When will I start seeing my energy usage on Loop?

Straight away, the Electricity real time widget will show you immediately what you are using right now in your home and updates every 8 seconds. For dual fuel users the gas usage widget is updated every 15 minutes. The Spend widget also updates every 15 minutes so you will be able to see what you are using and how much it has cost you.

Will Loop work with Micro Combined Heat Power (CHP) generation?

Loop cannot currently measure export energy and therefore it is not possible to use Loop accurately if your household has a micro CHP system. We are working on a version of Loop which supports generation.

* Can I register my Loop Electricity Starter kit on my Smart phone or tablet?

Yes, you can also register your loop kit on any PC, Laptop or tablet. Just go to www.your-loop.com and click on Setup.

* Where do I find installation videos?

The Loop Electricity Kit installation video can be seen here

The Loop Gas Kit installation video can be seen here

Can I use the Loop receiver with a powerline adapter?

Yes, The Loop receiver can be used with powerline adaptors available from Amazon and B&Q for as little as £20. Simply connect one powerline adapter to your broadband router and the other to your Loop Receiver. This will allow you to place your receiver closer to your electricity and gas meters to improve the signal strength. If you are having trouble getting the Loop Receiver connected to the Loop Service using a powerline adapter it is worth checking the adapters are working with a PC or Laptop first. If you continue to have problems please contact Loop Support

Can the Loop Receiver use the RED (Gigabit) socket on my Router?

Your Loop Receiver is designed to operate at 100MBps. It therefore works best if you plug it into a standard network socket and not the socket designed to run at 1GBps. Often your faster 1GBps socket is labelled ‘GigE’ or coloured red.

Do I need to keep my broadband router on all the time?

The Loop transmitters will store your electricity and gas readings for up to 30 days so that it can cope with events such as your broadband router being switched off overnight, a weekend away and even a two week holiday!

However, some features such as reporting progress on your current budget or goal may be affected as without an internet connection, there may not be sufficient data available at the time the system undertakes a progress update.

Do I need to pay for installation of the Loop kit?
No, it is simple and safe to install the Loop hardware in your home. It takes a matter of minutes and Loop will take you through the simple installation steps on-line as part of the registration process.
Gas installation instructions

You can find the gas meter discovery guide here.

- If your answers are;

  • Part 1 of the discovery guide is 'YES Needle' ,
then you can find the fitting instructions for your meter here: Imperial fitting instructions

- If your answers are;

  • Part 1:- is 'NO Needle',
  • Part 2:- is 'Itron, Actaris or Schlumberger' and
  • Part 3:- Is 'In the ground',

then you can find the fitting instructions for your meter here: Itron fitting instructions

- If your answers are;

  • Part 1:- is 'NO Needle',
  • Part 2:- is 'Itron, Actaris or Schlumberger' ,
  • Part 3:- Is 'above ground' and
  • Part 4:- is 'L shaped recess',

then you can find the fitting instructions for your meter here: Itron L recess fitting instructions

- If your answers are;

  • Part 1:- is 'NO Needle',
  • Part 2:- is 'Itron, Actaris or Schlumberger' ,
  • Part 3:- Is 'above ground'and
  • Part 4:- is 'No recess'

then you can find the fitting instructions for your meter here: Itron fitting instructions

- If your answers are;

  • Part 1:- is 'NO Needle',
  • Part 2:- is 'Elster, Krom Schroder or Elster Jeavons' and
  • Part 5:- Is 'with step',

then you can find the fitting instructions for your meter here: Elster step fitting instructions

- If your answers are;

  • Part 1:- is 'NO Needle',
  • Part 2:- is 'Elster, Krom Schroder, Elster Jeavons, Metrix, or George Wilson' and
  • Part 5:- Is 'No step',

then you can find the fitting instructions for your meter here: Elster step fitting instructions

- If your answers are;

  • Part 1:- is 'NO Needle' and
  • Part 2:- is 'Sensus, UGI or Invensys' ,

then you can find the fitting instructions for your meter here: Sensus fitting instructions

read more
How do I use the Loop pass through network socket?

Loop has included a handy spare network socket on your Loop Receiver. This can be used if you have no spare network sockets available on your broadband router for connecting other devices, e.g. a home computer. If you use the spare network socket provided in the Loop Receiver, remember to keep the Loop Receiver powered up for your other device to have a connection to your broadband router.

The video here describes the process

How far can my electricity meter be from my broadband router?
The Loop Electricity starter kit is designed to operate in a home environment and for the communication range between your electricity meter and broadband router to a maximum of 30 metres. This range assumes a couple of walls in between the Loop Transmitter and Loop Receiver unit. If your broadband router is more than 30 metres from your electricity meter you can use powerline adapters to get the Loop receiver in range.
How far can my gas meter be from my broadband router?

The Loop Gas Monitor is designed to operate in a home environment and for the communication range between your gas meter and broadband router to a maximum of 30 metres. This range assumes a couple of walls in between the Loop Gas Transmitter and Loop Receiver unit. If your broadband router is more than 30 metres from your gas meter you can use powerline adapters to get the Loop receiver in range.

I do not have a spare socket in my broadband router?

Your Receiver has a handy spare network socket built into it. This means that even if all your Router sockets are full you can still use Loop. The video here describes the process

Follow the steps below if you have no free sockets.

  • Unplug one of your other devices cables to free up a socket in your Router
  • Plug the Loop Receiver's short black cable into the free Router socket
  • Plug the cable you have just removed from the router into the free socket on the back of your Loop Receiver.
I have attached the Loop Gas monitor , will my energy company still be able to read my meter?

Yes, your energy company only needs to read the first four/five digits to take a meter reading.

I have forgotten my password?

Please enter your Loop registered email address or username on the Forgotten Password page and select Email new password, then allow 5 minutes for the email to arrive at your registered email address. You can then follow the link in the mail to get logged in. When you have logged in using this new password you can change the password to something more memorable on the My Login page.

I have no cables visible under my electricity meter?

If none of your meter cables are visible below the meter, please contact Loop Support here for further advice.

Loop Electric Transmitter connection troubleshooting. Help ER0030

The video here describes how to reset your Electric Transmitter

1- The most common cause of an Electric Loop transmitter not connecting is that it has not been reset. When the transmitter is reset it will flash a RED light on the back once.

2- The Electric Loop transmitter will try to connect the the Loop website for 5 mins. If it cannot connect in this time it stops trying. If there was another reason why your transmitter could not communicate (e.g. the Receiver was not powered on), you will need to reset the Transmitter again to allow it to connect to the Loop website.

3- If your Loop Transmitter is more than 30 meters from your Loop Receiver, or there are particularly thick walls between them, then there may be a signal problem. To give the Loop transmitter the best chance of connecting to the Loop website, please make sure your Loop Receiver is Stood upright.

4- If none of the above have helped to get your Loop Transmitter to connect then please contact Loop support here with your Loop Transmitter serial number.

read more
Loop Gas Transmitter connection troubleshooting. Help ER0035

The video here describes how to reset your Gas Transmitter

1- The most common cause of a Gas Loop transmitter not connecting is that it has not been reset. When the transmitter is reset it will flash a RED light on the pickup head once.

2- The Gas Loop transmitter will try to connect the the Loop website for 5 mins. If it cannot connect in this time it stops trying. If there was another reason why your transmitter could not communicate (e.g. the Receiver was not powered on), you will need to reset the Transmitter again to allow it to connect to the Loop website.

3- If your Loop Transmitter is more than 30 meters from your Loop Receiver, or there are particularly thick walls between them, then there may be a signal problem. To give the Loop transmitter the best chance of connecting to the Loop website, please make sure your Loop Receiver is Stood upright.

4- If none of the above have helped to get your Loop Transmitter to connect then please contact Loop support here with your Loop Transmitter serial number.

read more
Loop Receiver connection troubleshooting. Help ER0029

The video here describes the standard connection process

1- If your blue receiver has no lights on at all, then it does not have any power. The most common cause of this problem is that either the USB power cable is not properly plugged into the power plug, or that the mains socket is not turned on.

2 - If your blue Loop Receiver only has a solid RED light on the back, then it has not connected to your broadband router correctly. The most common cause of this problem is that the network cable from your Loop receiver is not plugged fully into the network socket on your broadband router, it should 'CLICK' into place.

3 - If your blue Loop Receiver has a flashing GREEN light on the back, then it has connected to your broadband router but cannot connect to the Loop website. The most common cause of this problem is that your broadband router has a custom firewall setting which is preventing the connection.

4- If none of the above have helped to get your Loop Transmitter to connect then please contact Loop support here with your Loop Receiver serial number.

read more
My electricity meter has less than 4 cables coming from it?

Generally a domestic electricity meter will have 4 or 5 cables connected to it. However, some installations will use a special connection block between the incoming cable and the meter. In this case, only 2 cables will be visible. You can connect your Loop electricity transmitter around either of these cables with our recommendation being that you select the cable that is easiest to access.

No convenient power socket for your Loop Receiver?
If you do not have a convenient power socket available near your broadband router, you can always power your Loop Receiver from a spare USB socket on your broadband router if it has one.

The video here describes the process

What details do I need to enter when I set up Loop on-line?
The only details we require are a valid email address and postcode to set up your Loop account. However, by providing more details in your profile e.g. type of home, number of people living in the home and your current tariff information, it allows Loop to provide greater and more detailed information on your energy consumption.
Providing a contact telephone number is also helpful to our Loop support team should they ever need to contact you.
What is email confirmation?

If you are having trouble receiving a Loop email which contains a link that confirms your own personal email address, check your junk email folder to ensure it has not been diverted from your in-box.

What is the Product code and where will I find it?

The Product code is the 14 digit number found on the side of the Loop Electricity Kit packaging. It is required to register your Loop Electricity Kit with the Loop Service and begins the process that sets up your Loop account.

What is the serial number and where can I find it? Help ER0004

The serial numbers for your Loop devices can be found on the side of each device. The serial number should only contain digits 0-9 and the letters A through to F. Each device has its own serial number which will need to be input during registration so that the device can be linked to your Loop account.

The video here shows where to find your Loop Receiver serial number

The video here shows where to find your Electricity Loop Transmitter serial number

The video here shows where to find your Gas Loop Transmitter serial number

What TCP IP Port numbers does the Loop Receiver use?

The Loop receiver connects to the Loop server on TCP IP Port number 4444. If you have a non-standard home network you may need top allow outbound connections on Port 4444 for the Loop Receiver to be able to connect to the Loop service.

Why do I need an internet connection?

Your Loop Electricity and Gas transmitters send your readings securely up to the Loop service over the internet via the Loop Receiver. You just require a broadband router connected to the internet for the Loop Receiver to plug into, and a mains socket to power up the Loop Receiver.

Why have you sent me a two-pin plug?

The power plug which at first glance looks like a two pin plug, is actually a standard UK 3 pin power plug . The third pin is packed flat to ensure that the Loop packaging is as small as possible. To use the third red pin on the plug, lift up and pull out as far as it goes.

The video here shows how to assemble the power plug

Is there an API for Loop or is it compatible with IFTTT?

There is not currently an API for the Loop data or an integration with IFTTT, however this is something we have in the pipeline. If you are interested in either of these features please drop a note to Loop Support and we will let you know as soon as they are available.

* Are there batteries in my Loop Kit?

Both of the Loop Transmitters are powered by a non-replaceable battery with a design life of at least 10 years, so you never have to worry about them. Your Loop Receiver does not have an internal battery and requires a plug-in power supply which is provided in your Loop Starter Kit.

* How much power does my Loop Kit use?
We have worked very hard to make the Loop Receiver as energy efficient as possible such that it only has a power consumption of 2.5 Watts. This means that with you Loop receiver on all year it will cost just £3 to run
Can I switch my router and Loop Receiver off whilst I am away on holiday or overnight?

Yes, the Loop transmitters will store your electricity and gas readings for up to 30 days so that it can cope with events such as your broadband router or Loop Receiver being switched off overnight, a weekend away and even a two week holiday!

However, some features such as reporting progress on your current budget or goal may be affected as without an internet connection, there may not be sufficient data available at the time the system undertakes a progress update.

There are no lights on my Loop Receiver?

Your Loop Receiver should have a small green light shining if it is powered up and has a connection to the Loop Server.

if no lights can be seen on the Loop Receiver, check your plug top power supply:

There should be a LED light shining on the Loop plug. If the LED light is not on, then there is no power from the socket, check it is switched on. If the plug top power supply has a RED light glowing then power is being supplied to the Loop Receiver.

If a GREEN light is glowing on the plug top power supply then the connection from the plug top to the Loop Receiver is not working. - Check the USB cable is firmly pushed into the plug top.

What do the lights on the Power Plug signify?

If you see a RED light on your power plug - it means that it is powering the blue Receiver – all is ok. If you see the GREEN light then no power is going to the blue Receiver – make sure the USB power cable from your blue receiver is plugged firmly into the power plug.

The video here shows what the lights on the power plug signify

What should I see when I turn my Loop Receiver on?

Loop provides full online instructions to set up your Loop and will even let you know that you have installed it correctly.You will notice LED lights flash on the Loop Receiver. You do not need to worry about these, but if you want to know what they are for, read on. The light sequences have the following meaning;

  1. Solid RED light - The Receiver has power but is not connected to your Broadband Router.
  2. RED + Flashing YELLOW light - The Receiver is trying to obtain a connection (IP address) from your Broadband Router.
  3. Flashing GREEN light - The Receiver has successfully connected to your Broadband Router.
  4. Solid GREEN light - The Receiver has successfully connected through your Router and with the Loop server.
  5. The video here shows what you should see when you turn your Loop receiver on

* Is there a Loop app?

Loop is currently available through mobile web browser and through both Android and iPhone Apps.

How do I get the Loop App on my iPad?

The Loop Apple iPhone App works on Apple iPads. You can find it in the iTunes App store by searching for 'Loop Energy Saver' making sure you have the search set to 'iPhone Only' or click here in Safari on your iPad.

Is there a Loop App for Windows Phones?

Not currently, however all the great features of Loop are available on a mobile browser on your windows phone.

Can Loop measure individual appliances like the kettle and TV?
Not currently, but we are working on it! Loop will tell you how much energy you use in real time and how this changes through the day, week, month or year. It also provides relevant insights into how much the use of appliances in your home is costing you.